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COVID Certification Service – Web Application Accessibility Notice

COVID certificates

The HSC COVID Certification service is now closed to new applications. The app will be removed from the app stores.

Active certificates, and the COVIDCert NI app will cease to work from the 12th of January 2024. COVID certificates are no longer required domestically or for international travel.

If you are travelling abroad you should review travel entry requirements for the countries you will visit or travel through.

Web Application Accessibility Notice

We’re continuously working to make the COVID Certificate Service (CCS) web application as accessible and usable as possible for all abilities and disabilities. This includes older people and those with visual, hearing, cognitive or motor impairments.

We try to make the application easy to use and work well with assistive technologies by using:

  • easier-to-read colours
  • larger fonts
  • plain English
  • keyboard-only navigation


If you cannot access any part of this web application or want to report an accessibility problem, please contact us at:


The Equalities Commission for Northern Ireland enforces the accessibility regulations (The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018).

If you’re not happy with how we respond to your feedback, contact the Equalities Commission for Northern Ireland (ECNI). They are an independent advice service. They will advise you on what to do next.

Compliance status

The Department of Health is committed to making its online services accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the COVID Certification Service (CCS) web application.

This web application is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. Non-compliances and exemptions are listed below.

Non-accessible content

The following content is not currently accessible.

Non-compliance with the accessibility regulations

  • Page time limitation issue. This is a failure of WCAG 2.0, Level A, 2.2.1.

Some document formats on the CCS web application such as PDF, Microsoft Word and Microsoft Excel may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative.

Not within the scope of the regulations

PDFs and other documents

Some of our PDF and Microsoft Word documents are essential to providing our services.

Any new PDF or Microsoft Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This website was last tested on 21.10.2021. The test was carried out by Expleo.

Read the full accessibility test report.

Updated: December 20, 2023 Posted: May 4, 2022